Welcome!

Release Management Authors: Pat Romanski, Elizabeth White, David H Deans, Liz McMillan, Jnan Dash

News Feed Item

Credo Reference Adds "Librarian Connect" to its Literati Solution

New service instantly connects end-users to their librarians via text, chat and email

BOSTON, Oct. 29, 2012 /PRNewswire/ -- Credo Reference, a company that believes the world would be a better place if more decisions and ideas were powered by knowledge, today announced it has added "Librarian Connect" to its Literati solution.  Powered by Mosio, Inc. the new service offers texting capabilities along with chat and email.

"Literati is much more than an e-book platform or search interface.  It is all about providing customizable services, tools and technologies that help libraries affordably keep pace with the progressive ways that end-users are discovering and using information.  Furthermore, Literati promotes the value of the library's resources over their non-authoritative open web counterparts," said Mike Sweet, CEO of Credo Reference. "By integrating 'Librarian Connect' in the Literati platform, we are able to provide a very important additional service:  Connecting end-users to their librarians at the point of need."

Literati's new "Librarian Connect" service includes the following functionality:

  • Integrated within the Literati platform for a seamless end-user experience.
  • Pre-loaded with the library's customized educational videos and tutorials created by the Literati team for easy, on-demand distribution.
  • Web-Based Live Chat – Enables librarians to offer real-time assistance.
  • "Text a Librarian" via SMS – Allows librarians to be accessible to end-users everywhere.
  • Schedule Text (SMS) Alerts – Increases mobile engagement through scheduled alerts and updates.
  • Email Response Management – Provides the ability to coordinate replies to ensure patrons receive consistent answers.

"The Literati solution is taking off to the tune of over 500 libraries signed within a nine month timeframe," said Noel Chandler, CEO of Mosio.  "We are very excited to bundle our services in a solution that is enabling so many libraries to better serve the needs of their patrons."

About Literati

Literati delivers a unique blend of technology, content and services that enable research effectiveness and digital and information literacy.

Technology: 

The Literati solution includes embedded tools that guide the user; integration of the library's existing resources and discovery services (extending their value); tools that measure what works and what doesn't; and a growing collection of nearly 10,000 Topic Pages.  Topic Pages alone are valued at over $3.5 million.  Additional technologies such as the Mind Map provide a powerful way to visualize and understand the research process.

Content:

Literati can be packaged with a growing reference database of more than 3.6 million XML-enriched entries with over 500,000 images, videos and audio clips that enhance learning. 

Services:

What makes Literati truly unique are the customized and complementary services provided by on-staff instructional librarians and educators. These services integrate faculty and student outreach, multimedia instruction and assessment tools.  Instructional materials such as tutorials, modules and guides are developed based on the library's strategic goals and are not limited to Credo products.  

For more information visit www.credoreference.com/corp.

About Credo Reference

Credo Reference is Library Journal's "Best Overall" Reference 2012 and has been offering completely customizable, "best-in-class" reference collections for libraries since 2002. Credo's General Reference service empowers librarians and effortlessly delivers authoritative answers to millions of researchers worldwide. Literati offers tools and services to improve Digital and Information Literacy. Both platforms allow content expansion through highly acclaimed Publisher and Subject collections.  Find more http://corp.credoreference.com.

Follow

Credo on Twitter: @credoreference

Facebook  facebook.com/credoreference. 

LinkedIn  http://www.linkedin.com/company/credo-reference

Pinterest  http://pinterest.com/credoreference/

About Mosio

Mosio is a mobile software and solutions company providing text messaging and web solutions to help businesses connect with customers and their workforces on the go, using their mobile presence as a competitive advantage to increase sales and brand loyalty.

Headquartered in San Francisco, more than 1,000 organizations have implemented Mosio's mobile technologies, including the American Library Association, Nielsen, Southwest Airlines, CareWire, Sears, Disney and the United States Department of Health and Services. More info: http://www.mosio.com

Media Contacts:
Mary Kay Jezzini, 212.352.1404
Lynn Brainard, 714.771.4397
[email protected]

 

SOURCE Credo Reference

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
Tapping into blockchain revolution early enough translates into a substantial business competitiveness advantage. Codete comprehensively develops custom, blockchain-based business solutions, founded on the most advanced cryptographic innovations, and striking a balance point between complexity of the technologies used in quickly-changing stack building, business impact, and cost-effectiveness. Codete researches and provides business consultancy in the field of single most thrilling innovative te...
Darktrace is the world's leading AI company for cyber security. Created by mathematicians from the University of Cambridge, Darktrace's Enterprise Immune System is the first non-consumer application of machine learning to work at scale, across all network types, from physical, virtualized, and cloud, through to IoT and industrial control systems. Installed as a self-configuring cyber defense platform, Darktrace continuously learns what is ‘normal' for all devices and users, updating its understa...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
CloudEXPO has been the M&A capital for Cloud companies for more than a decade with memorable acquisition news stories which came out of CloudEXPO expo floor. DevOpsSUMMIT New York faculty member Greg Bledsoe shared his views on IBM's Red Hat acquisition live from NASDAQ floor. Acquisition news was announced during CloudEXPO New York which took place November 12-13, 2019 in New York City.
OpsRamp is an enterprise IT operation platform provided by US-based OpsRamp, Inc. It provides SaaS services through support for increasingly complex cloud and hybrid computing environments from system operation to service management. The OpsRamp platform is a SaaS-based, multi-tenant solution that enables enterprise IT organizations and cloud service providers like JBS the flexibility and control they need to manage and monitor today's hybrid, multi-cloud infrastructure, applications, and wor...
The Master of Science in Artificial Intelligence (MSAI) provides a comprehensive framework of theory and practice in the emerging field of AI. The program delivers the foundational knowledge needed to explore both key contextual areas and complex technical applications of AI systems. Curriculum incorporates elements of data science, robotics, and machine learning-enabling you to pursue a holistic and interdisciplinary course of study while preparing for a position in AI research, operations, ...
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
Atmosera delivers modern cloud services that maximize the advantages of cloud-based infrastructures. Offering private, hybrid, and public cloud solutions, Atmosera works closely with customers to engineer, deploy, and operate cloud architectures with advanced services that deliver strategic business outcomes. Atmosera's expertise simplifies the process of cloud transformation and our 20+ years of experience managing complex IT environments provides our customers with the confidence and trust tha...
With the introduction of IoT and Smart Living in every aspect of our lives, one question has become relevant: What are the security implications? To answer this, first we have to look and explore the security models of the technologies that IoT is founded upon. In his session at @ThingsExpo, Nevi Kaja, a Research Engineer at Ford Motor Company, discussed some of the security challenges of the IoT infrastructure and related how these aspects impact Smart Living. The material was delivered interac...
Intel is an American multinational corporation and technology company headquartered in Santa Clara, California, in the Silicon Valley. It is the world's second largest and second highest valued semiconductor chip maker based on revenue after being overtaken by Samsung, and is the inventor of the x86 series of microprocessors, the processors found in most personal computers (PCs). Intel supplies processors for computer system manufacturers such as Apple, Lenovo, HP, and Dell. Intel also manufactu...