Welcome!

Release Management Authors: Pat Romanski, Elizabeth White, David H Deans, Liz McMillan, Jnan Dash

News Feed Item

Serials Solutions Delivers New Contextual Research Assistance in the Summon Discovery Service

-- Summon® Suggestions brings together librarian expertise, community collaboration and global usage data to enhance the discovery experience

SEATTLE, Nov. 1, 2012 /PRNewswire/ -- Serials Solutions®, a ProQuest® business has launched Summon® Suggestions, a suite of features designed to enrich the Summon discovery service with automated and contextual research assistance that will lead users to better research outcomes. These features bring together a unique blend of librarian knowledge, community collaboration and global usage data to optimize the user experience and provide unprecedented research guidance at the point of need.

(Logo: http://photos.prnewswire.com/prnh/20120620/DE27948LOGO-c )

With Summon Suggestions, librarians can directly influence and improve the overall user experience through localized recommendations, automated search guidance and live reference help integrated seamlessly in the Summon discovery environment. Automated topical refinement suggestions embedded in the search results provide users with options to intelligently expand queries to improve results.

"Our true Software as a Service model enables us to offer libraries unprecedented levels of local customization and librarian engagement via easy-to-use administrative tools that don't require complex local programming skills," said John Law, vice president discovery services, Serials Solutions. "By leveraging Summon usage data from our global user community to improve discovery we are just now beginning to scratch the surface of possibilities for globally-informed data-driven features – previously the sole domain of open Web search engines – which will continue to deliver game-changing improvements for library discovery."

Designed to deliver research help to users at the point of need, Summon Suggestions includes:

  • The new version of Database Recommender provides libraries local control over database recommendations to ensure users are directed to resources pertinent to their research and in the context of their queries. Libraries can locally curate recommendations as well as take advantage of global "community-sourced" recommendations to guide users to valuable, targeted research resources.
  • "Best Bets" are locally controlled, library-generated recommendations that expose users to resources such as research guides, specialized collections, library web pages, course reserves, search tips, help tools and more. "Best Bets" highlight important information and resources based on the context of a user's query.
  • Related Search Suggestions provide users related concepts and expanded queries that can lead to better search results. Leveraging real-time, global Summon usage data, related searches offer users scholarly and multi-lingual suggestions for query refinement. Topical suggestions for new queries, similar to what users experience in open Web search engines, are available at the time of query entry (Autocomplete) as well as embedded within search results.
  • Embedded Chat and Reference Widgets allow users to receive real-time help from reference staff without leaving the Summon user interface. Libraries can seamlessly integrate and customize chat and reference widgets in the Summon environment with easy to use administration tools.
  • Custom Text Editor allows libraries to locally modify text in the Summon user interface to ensure their users see textual information preferred by the library. For example, libraries can locally control and edit labels and text – including error and informational messages, facets labels and limiters – in any of the 34 interface languages and dialects available in the Summon service.

The Summon Service
Used by more than 500 libraries in more than 40 countries, the Summon service is the first and only discovery service based on a unified index of content, leveraging its unique "match and merge" technology to combine rich metadata and full text from multiple sources to ultimately make items more discoverable. In just three years, the Summon unified index has grown from 200 million items to more than one billion items – with the vast majority of article and book content full-text searchable. Proven to increase usage of library resources, the Summon service consistently meets user expectations by delivering innovative new features for enhancing discovery.

About Serials Solutions www.serialssolutions.com 
Serials Solutions provides industry-leading technology solutions for libraries worldwide. The company helps libraries work better by providing innovative, practical Software as a Service (SaaS) solutions for discovery and management. Driven by a comprehensive knowledgebase and coupled with unparalleled client support services, these solutions uniquely merge unsurpassed understanding of libraries. Serials Solutions is a dedicated partner of libraries working to remain vital and relevant to their users and communities.

Serials Solutions, a ProQuest business, is headquartered in Seattle, Washington.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

IoT & Smart Cities Stories
Codete accelerates their clients growth through technological expertise and experience. Codite team works with organizations to meet the challenges that digitalization presents. Their clients include digital start-ups as well as established enterprises in the IT industry. To stay competitive in a highly innovative IT industry, strong R&D departments and bold spin-off initiatives is a must. Codete Data Science and Software Architects teams help corporate clients to stay up to date with the mod...
There are many examples of disruption in consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AI-driven IT / HR / Cloud / Customer Support and Operations solution.
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Druva is the global leader in Cloud Data Protection and Management, delivering the industry's first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence-dramatically increasing the availability and visibility of business critical information, while reducing the risk, cost and complexity of managing and protecting it. Druva's...
BMC has unmatched experience in IT management, supporting 92 of the Forbes Global 100, and earning recognition as an ITSM Gartner Magic Quadrant Leader for five years running. Our solutions offer speed, agility, and efficiency to tackle business challenges in the areas of service management, automation, operations, and the mainframe.
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
DSR is a supplier of project management, consultancy services and IT solutions that increase effectiveness of a company's operations in the production sector. The company combines in-depth knowledge of international companies with expert knowledge utilising IT tools that support manufacturing and distribution processes. DSR ensures optimization and integration of internal processes which is necessary for companies to grow rapidly. The rapid growth is possible thanks, to specialized services an...
At CloudEXPO Silicon Valley, June 24-26, 2019, Digital Transformation (DX) is a major focus with expanded DevOpsSUMMIT and FinTechEXPO programs within the DXWorldEXPO agenda. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive over the long term. A total of 88% of Fortune 500 companies from a generation ago are now out of business. Only 12% still survive. Similar percentages are found throug...
Scala Hosting is trusted by 50 000 customers from 120 countries and hosting 700 000+ websites. The company has local presence in the United States and Europe and runs an internal R&D department which focuses on changing the status quo in the web hosting industry. Imagine every website owner running their online business on a fully managed cloud VPS platform at an affordable price that's very close to the price of shared hosting. The efforts of the R&D department in the last 3 years made that pos...