Welcome!

Release Management Authors: David H Deans, Liz McMillan, Jnan Dash, Lori MacVittie, Gilad Parann-Nissany

News Feed Item

Serials Solutions Delivers New Contextual Research Assistance in the Summon Discovery Service

-- Summon® Suggestions brings together librarian expertise, community collaboration and global usage data to enhance the discovery experience

SEATTLE, Nov. 1, 2012 /PRNewswire/ -- Serials Solutions®, a ProQuest® business has launched Summon® Suggestions, a suite of features designed to enrich the Summon discovery service with automated and contextual research assistance that will lead users to better research outcomes. These features bring together a unique blend of librarian knowledge, community collaboration and global usage data to optimize the user experience and provide unprecedented research guidance at the point of need.

(Logo: http://photos.prnewswire.com/prnh/20120620/DE27948LOGO-c )

With Summon Suggestions, librarians can directly influence and improve the overall user experience through localized recommendations, automated search guidance and live reference help integrated seamlessly in the Summon discovery environment. Automated topical refinement suggestions embedded in the search results provide users with options to intelligently expand queries to improve results.

"Our true Software as a Service model enables us to offer libraries unprecedented levels of local customization and librarian engagement via easy-to-use administrative tools that don't require complex local programming skills," said John Law, vice president discovery services, Serials Solutions. "By leveraging Summon usage data from our global user community to improve discovery we are just now beginning to scratch the surface of possibilities for globally-informed data-driven features – previously the sole domain of open Web search engines – which will continue to deliver game-changing improvements for library discovery."

Designed to deliver research help to users at the point of need, Summon Suggestions includes:

  • The new version of Database Recommender provides libraries local control over database recommendations to ensure users are directed to resources pertinent to their research and in the context of their queries. Libraries can locally curate recommendations as well as take advantage of global "community-sourced" recommendations to guide users to valuable, targeted research resources.
  • "Best Bets" are locally controlled, library-generated recommendations that expose users to resources such as research guides, specialized collections, library web pages, course reserves, search tips, help tools and more. "Best Bets" highlight important information and resources based on the context of a user's query.
  • Related Search Suggestions provide users related concepts and expanded queries that can lead to better search results. Leveraging real-time, global Summon usage data, related searches offer users scholarly and multi-lingual suggestions for query refinement. Topical suggestions for new queries, similar to what users experience in open Web search engines, are available at the time of query entry (Autocomplete) as well as embedded within search results.
  • Embedded Chat and Reference Widgets allow users to receive real-time help from reference staff without leaving the Summon user interface. Libraries can seamlessly integrate and customize chat and reference widgets in the Summon environment with easy to use administration tools.
  • Custom Text Editor allows libraries to locally modify text in the Summon user interface to ensure their users see textual information preferred by the library. For example, libraries can locally control and edit labels and text – including error and informational messages, facets labels and limiters – in any of the 34 interface languages and dialects available in the Summon service.

The Summon Service
Used by more than 500 libraries in more than 40 countries, the Summon service is the first and only discovery service based on a unified index of content, leveraging its unique "match and merge" technology to combine rich metadata and full text from multiple sources to ultimately make items more discoverable. In just three years, the Summon unified index has grown from 200 million items to more than one billion items – with the vast majority of article and book content full-text searchable. Proven to increase usage of library resources, the Summon service consistently meets user expectations by delivering innovative new features for enhancing discovery.

About Serials Solutions www.serialssolutions.com 
Serials Solutions provides industry-leading technology solutions for libraries worldwide. The company helps libraries work better by providing innovative, practical Software as a Service (SaaS) solutions for discovery and management. Driven by a comprehensive knowledgebase and coupled with unparalleled client support services, these solutions uniquely merge unsurpassed understanding of libraries. Serials Solutions is a dedicated partner of libraries working to remain vital and relevant to their users and communities.

Serials Solutions, a ProQuest business, is headquartered in Seattle, Washington.

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Bert Loomis was a visionary. This general session will highlight how Bert Loomis and people like him inspire us to build great things with small inventions. In their general session at 19th Cloud Expo, Harold Hannon, Architect at IBM Bluemix, and Michael O'Neill, Strategic Business Development at Nvidia, discussed the accelerating pace of AI development and how IBM Cloud and NVIDIA are partnering to bring AI capabilities to "every day," on-demand. They also reviewed two "free infrastructure" pr...
The explosion of new web/cloud/IoT-based applications and the data they generate are transforming our world right before our eyes. In this rush to adopt these new technologies, organizations are often ignoring fundamental questions concerning who owns the data and failing to ask for permission to conduct invasive surveillance of their customers. Organizations that are not transparent about how their systems gather data telemetry without offering shared data ownership risk product rejection, regu...
The Internet of Things is clearly many things: data collection and analytics, wearables, Smart Grids and Smart Cities, the Industrial Internet, and more. Cool platforms like Arduino, Raspberry Pi, Intel's Galileo and Edison, and a diverse world of sensors are making the IoT a great toy box for developers in all these areas. In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists discussed what things are the most important, which will have the most profound e...
@ThingsExpo has been named the Most Influential ‘Smart Cities - IIoT' Account and @BigDataExpo has been named fourteenth by Right Relevance (RR), which provides curated information and intelligence on approximately 50,000 topics. In addition, Right Relevance provides an Insights offering that combines the above Topics and Influencers information with real time conversations to provide actionable intelligence with visualizations to enable decision making. The Insights service is applicable to eve...
SYS-CON Events announced today that Grape Up will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct. 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Grape Up is a software company specializing in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the U.S. and Europe, Grape Up works with a variety of customers from emergi...
SYS-CON Events announced today that Hitachi, the leading provider the Internet of Things and Digital Transformation, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd., offers an integrated portfolio of services and solutions that enable digital transformation through enhanced data management, governance, mobility and analytics. We help globa...
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
Multiple data types are pouring into IoT deployments. Data is coming in small packages as well as enormous files and data streams of many sizes. Widespread use of mobile devices adds to the total. In this power panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists will look at the tools and environments that are being put to use in IoT deployments, as well as the team skills a modern enterprise IT shop needs to keep things running, get a handle on all this data, and deli...
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in compute, storage and networking technologies, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/...
Amazon has gradually rolled out parts of its IoT offerings in the last year, but these are just the tip of the iceberg. In addition to optimizing their back-end AWS offerings, Amazon is laying the ground work to be a major force in IoT – especially in the connected home and office. Amazon is extending its reach by building on its dominant Cloud IoT platform, its Dash Button strategy, recently announced Replenishment Services, the Echo/Alexa voice recognition control platform, the 6-7 strategic...
Judith Hurwitz is president and CEO of Hurwitz & Associates, a Needham, Mass., research and consulting firm focused on emerging technology, including big data, cognitive computing and governance. She is co-author of the book Cognitive Computing and Big Data Analytics, published in 2015. Her Cloud Expo session, "What Is the Business Imperative for Cognitive Computing?" is scheduled for Wednesday, June 8, at 8:40 a.m. In it, she puts cognitive computing into perspective with its value to the busin...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
SYS-CON Events announced today that Interoute, owner-operator of one of Europe's largest networks and a global cloud services platform, has been named “Bronze Sponsor” of SYS-CON's 20th Cloud Expo, which will take place on June 6-8, 2017 at the Javits Center in New York, New York. Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centers, 14 virtual data centers and 31 colocation centers, with connections to 195 add...
The age of Digital Disruption is evolving into the next era – Digital Cohesion, an age in which applications securely self-assemble and deliver predictive services that continuously adapt to user behavior. Information from devices, sensors and applications around us will drive services seamlessly across mobile and fixed devices/infrastructure. This evolution is happening now in software defined services and secure networking. Four key drivers – Performance, Economics, Interoperability and Trust ...
Grape Up is a software company, specialized in cloud native application development and professional services related to Cloud Foundry PaaS. With five expert teams that operate in various sectors of the market across the USA and Europe, we work with a variety of customers from emerging startups to Fortune 1000 companies.
Cybersecurity is a critical component of software development in many industries including medical devices. However, code is not always written to be robust or secure from the unknown or the unexpected. This gap can make medical devices susceptible to cybersecurity attacks ranging from compromised personal health information to life-sustaining treatment. In his session at @ThingsExpo, Clark Fortney, Software Engineer at Battelle, will discuss how programming oversight using key methods can incre...
SYS-CON Events announced today that Super Micro Computer, Inc., a global leader in compute, storage and networking technologies, will exhibit at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Supermicro (NASDAQ: SMCI), the leading innovator in high-performance, high-efficiency server technology, is a premier provider of advanced server Building Block Solutions® for Data Center, Cloud Computing, Enterprise IT, Hadoop/...