Welcome!

Release Management Authors: Liz McMillan, Jnan Dash, Lori MacVittie, Gilad Parann-Nissany, Carmen Gonzalez

Related Topics: Cloud Security, Java IoT, Industrial IoT, Microservices Expo, Agile Computing, Release Management

Cloud Security: Article

What Is the Future of Security Incident Response?

An interview with CyberSponse CEO Joseph Loomis

With the common theme in today's security management conversations being "your security will fail" and "expect to be breached," there's no question that there has been increased interest in the area of incident response. The industry is realizing that the addition of regulations, people, or even product features, is not going to cut it - a next generation incident response offering is needed.

To get a view of what the next-generation incident response solution might look like, Web Security Journal sat down with entrepreneur and life-long incident response veteran, Joseph Loomis, a cooperative member with the FBI and DEA's divisions on Cybercrime and founder and CEO of Phoenix-based CyberSponse.

WSJ: Tell us a little bit about yourself - why does incident response interest you enough to start a company that appears to be all IR all the time?

Joseph Loomis: The desire to help people and businesses in need is in my bones. In fact, my experience with incident response goes all the way back to my childhood days when my father and his friends saw a gap in community protection and emergency "incident" response, and in turn created an entirely new fire department for our town. What I saw was that most people aren't aware that nearly every medical emergency - even if not fire related - is responded to by the fire department. My father and his friends came up with their own incident response program - they saw the need and made it a reality. They took the bull by the horns, figured it out, and worked on it until they got it right. Watching them, I repeatedly got to see how people responded during traumatic/chaotic events.

Like my father, I too served six years in the military, an experience that allowed me to help individuals, organizations, and countries alike. Shortly after completing my service with the armed forces and attending the University of Florida for Electrical Engineering, I was working for an electronics manufacturer in California. While working as the director of engineering, I saw the need for businesses to protect their assets in the online world. In response to this need, I founded NetEnforcers, a company chartered with protecting online brands and intellectual property. After successfully growing the company and securing customers like Apple, Microsoft, Cisco, Samsung, LG and Pfizer, I sold NetEnforcers, both debt-free and very profitable. Soon after, I began to look for the next area where I could help the world become a better place.

As a formally licensed Private Investigator and a cooperative member with the FBI & DEA's divisions on Cybercrime, I have been fortunate to connect with other entrepreneurs and security industry experts that share the same goals as I do. In 2011, I looked to Spyro Malaspinas, a proven, trusted, and innovative information security leader and a long time friend, to partner with me as a co-founder for CyberSponse - a Phoenix-based company chartered with helping organizations successfully respond to the inevitable security breach. Together Spyro and I developed the business case that would make CyberSponse a reality.

WSJ: What do you see as the biggest challenge faced by organizations with respect to security incident response?

Loomis: As you can imagine, my exposure to fire response, medical response, and military response presented me with far worse situations than a firewall breach. It's safe to say that these experiences taught me how to remain calm under pressure, to recognize how important planning is, and to appreciate how critical communication is during a crisis. Relating this back to cybersecurity, I find the biggest challenge in IR is having the right information available to the right people on the IR team at the right time, and being able to communicate and collaborate throughout the entire response process.

For example, most IR programs involve the use of panicky conference calls and drawn-out email communications, both of which seem to get in the way when something really serious is happening. If you haven't been through it, it may be hard for you to understand. But think about it for a minute - speed of communication is critical during an incident. Even if the right people are included in an email thread, if the critical person is not looking at their email program when it really matters, something can get missed. Similarly, oftentimes the IR leads don't have a clear view of who's doing what and when, regardless of the communication methods used.

WSJ: If you were to pick one big thing that has to change for IR, what would that be?

Loomis: Collaborative communication. The problem is that most IR personnel only know the email/conference call method to incident response. The improvement of standard IR methods needs to be the focus of organizations. In my mind, this is exactly where IR necessitates transformation. New methods of communication need to be leveraged; we need to move things from an ad-hoc model where organizations are forced to jump the tracks, to a cohesive experience that enables teams to communicate and collaborate. We could look to "The Computer Incident Response Planning Handbook" by Neal K McCarthy as a starting point for how to begin this transformation as it is a great source for what works during IR..

WSJ: What prompted you to tackle these challenges with your founding of CyberSponse?

Loomis: I know from first-hand experience that leadership, coordination, communication, planning, and collaboration are key elements to controlling a chaotic situation. Reaching out to old friends that were familiar with security, Spyro included, we decided to form CyberSponse. After digesting the business model and vetting it and the technology plans with some great contacts in the security world, I elected to personally invest over what will be 2M when we hit the market. Our founding management team has been developed through a close network of experienced and trusted friends and partners. And, rather than building an engineering team from the ground up, we looked to a development genius who already had an experienced and functional team, Paul Janisko. He quickly joined the march, and right from the start, we found ourselves with a solid plan, a solid team, and a solid solution to a problem that is not going away.

We are well positioned to succeed and intend to make CyberSponse a reality very soon, a reality that will change the face of IR forever, a reality that will seen by the world at the upcoming launch at RSA 2013 in San Francisco.

WSJ: How will CyberSponse shape the future of incident response?

Loomis: While our solution is far from simple to develop, simply put, CyberSponse is going to bring the efficiency, economics, transparency, and analytics that IR has needed for a long time. No more relying solely on ticketing systems, no more conference calls lasting 6 hours, no more meetings to have meetings. The CyberSponse solution has been tailored to handle the future of IR, designed specifically to streamline the use of a variety of technologies such as SMS, instant messaging, secure document collaboration, and mobile (to name a few). One example I can share pre-launch is that the CyberSponse system will offer built-in tools and training which will help teams become more prepared for a breach when it occurs. Also, by partnering with cutting edge providers like FireHost, Carbon Black, and Blackhills InfoSec, CyberSponse is going to put the power of IR back in the hands of the IR team in a way they've never experienced before, giving them the ability to respond with confidence from wherever they are.

WSJ: What does the future hold for CyberSponse?

Loomis: Legacy technologies like email and ticketing systems are holding the IR teams back, forcing them to operate outside even the best laid out IR plans. In fact, best practices such as NIST SP800-61 and ISO-27035 call for organizations to stay out of email when an incident occurs - not use it as the main tool for communication. With several patents pending, this is the future for CyberSponse - we will bring the IR teams up to date with a next generation IR solution so they can actually follow industry standards, guidelines, regulations, and more - while becoming more effective and efficient in their IR programs while doing so. CyberSponse will provide the perfect solution for companies small and large, leveraging a cyber-response community we help build where companies help each other fight cyber-crime and respond to cyber-attacks.

One final thought that I would add with respect to standards and regulations is the IR audit trail. CyberSponse, effectively operating as a secure bunker for all IR activities, will keep track of everything IR related and keep it secure within the bunker. Organizations will be able to see and report on what Resource A did and what Resource B forgot to do - even if one of those resources is an external service provider bound to an IR SLA. This will be an auditors dream - and will help the organization improve upon future IR activities.

More Stories By Liz McMillan

News Desk compiles and publishes breaking news stories, press releases and latest news articles as they happen.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
Identity is in everything and customers are looking to their providers to ensure the security of their identities, transactions and data. With the increased reliance on cloud-based services, service providers must build security and trust into their offerings, adding value to customers and improving the user experience. Making identity, security and privacy easy for customers provides a unique advantage over the competition.
SYS-CON Events announced today that Commvault, a global leader in enterprise data protection and information management, has been named “Bronze Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Commvault is a leading provider of data protection and information management solutions, helping companies worldwide activate their data to drive more value and business insight and to transform moder...
SYS-CON Events has announced today that Roger Strukhoff has been named conference chair of Cloud Expo and @ThingsExpo 2016 Silicon Valley. The 19th Cloud Expo and 6th @ThingsExpo will take place on November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. "The Internet of Things brings trillions of dollars of opportunity to developers and enterprise IT, no matter how you measure it," stated Roger Strukhoff. "More importantly, it leverages the power of devices and the Interne...
Personalization has long been the holy grail of marketing. Simply stated, communicate the most relevant offer to the right person and you will increase sales. To achieve this, you must understand the individual. Consequently, digital marketers developed many ways to gather and leverage customer information to deliver targeted experiences. In his session at @ThingsExpo, Lou Casal, Founder and Principal Consultant at Practicala, discussed how the Internet of Things (IoT) has accelerated our abil...
Digital innovation is the next big wave of business transformation based on digital technologies of which IoT and Big Data are key components, For example: Business boundary innovation is a challenge to excavate third-party business value using IoT and BigData, like Nest Business structure innovation may propose re-building business structure from scratch, as Uber does in the taxicab industry The social model innovation is also a big challenge to the new social architecture with the design fr...
If you had a chance to enter on the ground level of the largest e-commerce market in the world – would you? China is the world’s most populated country with the second largest economy and the world’s fastest growing market. It is estimated that by 2018 the Chinese market will be reaching over $30 billion in gaming revenue alone. Admittedly for a foreign company, doing business in China can be challenging. Often changing laws, administrative regulations and the often inscrutable Chinese Interne...
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, provided tips on how to be successful in large scale machine learning...
Why do your mobile transformations need to happen today? Mobile is the strategy that enterprise transformation centers on to drive customer engagement. In his general session at @ThingsExpo, Roger Woods, Director, Mobile Product & Strategy – Adobe Marketing Cloud, covered key IoT and mobile trends that are forcing mobile transformation, key components of a solid mobile strategy and explored how brands are effectively driving mobile change throughout the enterprise.
In his session at @ThingsExpo, Kausik Sridharabalan, founder and CTO of Pulzze Systems, Inc., will focus on key challenges in building an Internet of Things solution infrastructure. He will shed light on efficient ways of defining interactions within IoT solutions, leading to cost and time reduction. He will also introduce ways to handle data and how one can develop IoT solutions that are lean, flexible and configurable, thus making IoT infrastructure agile and scalable.
Data is an unusual currency; it is not restricted by the same transactional limitations as money or people. In fact, the more that you leverage your data across multiple business use cases, the more valuable it becomes to the organization. And the same can be said about the organization’s analytics. In his session at 19th Cloud Expo, Bill Schmarzo, CTO for the Big Data Practice at EMC, will introduce a methodology for capturing, enriching and sharing data (and analytics) across the organizati...
SYS-CON Events announced today that Bsquare has been named “Silver Sponsor” of SYS-CON's @ThingsExpo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. For more than two decades, Bsquare has helped its customers extract business value from a broad array of physical assets by making them intelligent, connecting them, and using the data they generate to optimize business processes.
Internet of @ThingsExpo has announced today that Chris Matthieu has been named tech chair of Internet of @ThingsExpo 2016 Silicon Valley. The 6thInternet of @ThingsExpo will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
Cloud computing is being adopted in one form or another by 94% of enterprises today. Tens of billions of new devices are being connected to The Internet of Things. And Big Data is driving this bus. An exponential increase is expected in the amount of information being processed, managed, analyzed, and acted upon by enterprise IT. This amazing is not part of some distant future - it is happening today. One report shows a 650% increase in enterprise data by 2020. Other estimates are even higher....
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, wh...
Video experiences should be unique and exciting! But that doesn’t mean you need to patch all the pieces yourself. Users demand rich and engaging experiences and new ways to connect with you. But creating robust video applications at scale can be complicated, time-consuming and expensive. In his session at @ThingsExpo, Zohar Babin, Vice President of Platform, Ecosystem and Community at Kaltura, will discuss how VPaaS enables you to move fast, creating scalable video experiences that reach your...
SYS-CON Events announced today that SoftLayer, an IBM Company, has been named “Gold Sponsor” of SYS-CON's 18th Cloud Expo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. SoftLayer, an IBM Company, provides cloud infrastructure as a service from a growing number of data centers and network points of presence around the world. SoftLayer’s customers range from Web startups to global enterprises.
19th Cloud Expo, taking place November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy. Meanwhile, 94% of enterpri...
Businesses are struggling to manage the information flow and interactions between all of these new devices and things jumping on their network, and the apps and IT systems they control. The data businesses gather is only helpful if they can do something with it. In his session at @ThingsExpo, Chris Witeck, Principal Technology Strategist at Citrix, will discuss how different the impact of IoT will be for large businesses, expanding how IoT will allow large organizations to make their legacy ap...
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.