Click here to close now.

Welcome!

Open Web Authors: Liz McMillan, Lori MacVittie, Gilad Parann-Nissany, Carmen Gonzalez, Mark R. Hinkle

News Feed Item

For the Eighth Consecutive Year, Amazon Ranks #1 in Customer Satisfaction During the Holiday Shopping Season

(NASDAQ: AMZN)—Amazon today announced that for the eighth consecutive year, the company ranks #1 in customer satisfaction during the holiday shopping season according to the ForeSee annual Holiday E-Retail Satisfaction Index. ForeSee surveyed over 24,000 customers between Thanksgiving and Christmas, asking them to rate their satisfaction with the top 100 retailers. For the second year in a row, Amazon’s score of 88 is the highest ever attained by any retailer in the study. Amazon also announced today that 2012 was its biggest holiday ever with over 26.5 million items ordered worldwide on its peak day, which is a record-breaking 306 items per second. Also for the second year in a row, Amazon’s tablet was the most popular item for customers—Kindle Fire HD continued its run as the #1 best-selling, most gifted, and most wished for product across the millions of items available on Amazon worldwide since its introduction 15 weeks ago.

“To achieve such high customer satisfaction scores and sustain them over time is a remarkable feat that remains unmatched by any other e-retailer,” Larry Freed, author of the study and president and CEO of ForeSee, a customer experience analytics firm.

“We are grateful to customers for once again ranking us at the top of the ForeSee customer satisfaction survey and for choosing to shop at Amazon this holiday,” said Jeff Bezos, founder and CEO of Amazon.com. “On behalf of Amazon employees around the world, we wish everyone happy holidays and the very best for the coming year.”

Kindle and Amazon Digital Facts:

  • Kindle Fire HD, Kindle Fire, Kindle Paperwhite and Kindle hold the top four spots on the Amazon worldwide best seller charts since launch.
  • Cyber Monday 2012 was the biggest day ever for Kindle sales worldwide.
  • Christmas Day was the biggest day ever for digital downloads across Amazon’s selection of over 23 million movies, TV shows, songs, magazines, books, audiobooks, and popular apps and games.
  • The most gifted Kindle book during the holiday season was “The Signal and the Noise: Why So Many Predictions Fail-but Some Don't,” by Nate Silver.
  • Selection in the Kindle Owners’ Lending Library in 2012 grew from 75,000 books to over 250,000 books—books that Kindle owners with a Prime membership can borrow for free with no due dates in the US, UK, Germany and France.
  • More than 175,000 exclusive books were added to the Kindle store in 2012.
  • 23 Kindle Direct Publishing (KDP) authors each sold over 250,000 copies of their books in 2012. Top sellers this year include Hugh Howey, author of the New York Times best seller “WOOL,” Stephanie Bond, author of “Stop the Wedding!,” the #2 best-selling book in the Kindle Store in December, and Barbara Freethy and CJ Lyons—both members of the Kindle Million Club.
  • Amazon’s digital media selection grew to over 23 million movies, TV shows, songs, magazines, books, audiobooks, and popular apps and games in 2012, an increase from 19 million in 2011.
  • Prime Instant Video selection increased from 12,000 to over 33,000 movies and TV episodes in 2012. Amazon Instant Video selection increased from 100,000 to 145,000 movies and TV episodes.
  • Amazon Appstore for Android selection nearly tripled in 2012 over 2011.
  • Sales of apps and games during the holiday period alone were up more than 250 percent over the same period last year.

Holiday Fun Facts:

Shipping:

  • Amazon customers took advantage of free shipping over the holidays, saving hundreds of millions of dollars with Amazon Prime and Free Super Saver Shipping.
  • On its peak day, Amazon’s worldwide fulfillment network shipped over 15.6 million units across all product categories.
  • The last Prime One-Day Shipping order that was delivered in time for Christmas was placed on Dec. 22 at 11:52 p.m. PST and shipped to Fayetteville, GA. The item was Roxy Women’s Hot Cocoa Slippers.
  • The last Local Express Delivery order that was delivered in time for Christmas went to Seattle, WA. It was a Case Logic 14.1-Inch Laptop Attaché that was ordered at 11:44 a.m. PST on Christmas Eve and delivered at 2:44 p.m. PST.

Customer Purchases:

  • On the peak day, Nov. 26, customers ordered more than 26.5 million items worldwide across all product categories, which is a record-breaking 306 items per second.
  • Amazon customers purchased more than one toy per second on mobile devices.
  • Amazon customers purchased enough copies of the “Fifty Shades” trilogy by E.L. James, including “Fifty Shades of Grey,” “Fifty Shades Darker,” “Fifty Shades Freed” and the trilogy box set, to create a stack 445 times taller than the Space Needle.
  • The cumulative weight of the “Bond 50” Blu-ray sets purchased by Amazon customers this holiday season would be 800 times the weight of Daniel Craig.
  • If each customer that purchased a copy of Just Dance 4 played the game for one hour, the total number of calories burned would equal half a million slices of fruitcake.
  • Amazon customers purchased enough TVs to cover the field of every NFL stadium.
  • Amazon customers purchased enough vinyl copies of The Beatles albums that if laid flat would extend 20 times the length of Abbey Road in London.
  • The Amazon MP3 store has sold enough music for everyone at Woodstock ’69 to jam out to another three days of music for peace and love.
  • If you stacked every Christmas Story Leg Lamp purchased by Amazon customers this holiday season, the height would reach the top of Mt. Everest.
  • Amazon customers purchased enough sports team garden gnomes to fill every seat in Madison Square Garden.
  • Amazon customers purchased enough Angry Birds plush toys to stretch 285 times the height of the tallest tree in the world, located in California’s Redwood Forest.
  • Amazon’s third-party sellers sold enough Lindt truffles to serve one to every traveler passing through Chicago O’Hare Airport over a weekend.
  • Amazon’s third-party sellers sold enough HDMI cables to make three round-trips to the International Space Station.
  • Amazon customers added more than 15 million toys to their Wish Lists this holiday season.

Holiday Best Sellers (Amazon.com only):

  • Electronics: Kindle Fire HD 7”; Kindle Fire; and Kindle Fire HD 8.9”
  • TVs: VIZIO 60-inch Razor LED Smart HDTV; Panasonic VIERA 55-Inch 3D Plasma TV; and Samsung 32-Inch LED HDTV
  • Cameras: Canon PowerShot A2300 Digital Camera; Canon PowerShot S100 Digital Camera; and Canon 55-250mm Telephoto Zoom Lens
  • Toys: Spot It; Perplexus Maze Game; and LEGO Ultimate Building Set
  • Baby: Baby Einstein Take Along Tunes; Cloud b Twilight Turtle Constellation Night Light; and Vulli Sophie the Giraffe Teether
  • Video Games: Just Dance 4; Call of Duty: Black Ops II; and Assassin’s Creed III
  • Books: “Fifty Shades of Grey” by E.L. James; “Fifty Shades Darker” by E.L. James; and “Fifty Shades Freed” by E.L. James
  • Kindle Books: “The Racketeer” by John Grisham; “Gone Girl: A Novel” by Gillian Flynn; and “The Edge of Never” by J.A. Redmerski
  • Music: “Red” by Taylor Swift; “Merry Christmas, Baby” by Rod Stewart; and “Babel” by Mumford & Sons
  • Amazon MP3: “The Essential NOW That's What I Call Christmas” by various artists; “Night Visions” by Imagine Dragons; and “Holidays Rule” by various artists
  • Movies & TV: “Dr. Seuss' The Lorax” (DVD); “The Dark Knight Rises” (Blu-ray/DVD combo); and “The Dark Knight” Trilogy (Blu-ray)
  • Amazon Instant Video: “Brave”; “The Campaign”; and “The Dark Knight Rises”
  • Amazon Appstore for Android: Angry Birds Star Wars Premium HD (Kindle Tablet Edition); Minecraft – Pocket Edition; and HD Camera (Kindle Tablet Edition)
  • Sports & Outdoors: SKLZ Pro Mini Basketball Hoop; Mongoose BMX Bike Gel Knee and Elbow Pads; and Razor A Kick Scooter
  • Home: Swarovski 2012 Annual Edition Crystal Snowflake Ornament; Darice 80-Piece Deluxe Art Set; and Brother CS6000i Sewing Machine
  • Kitchen: Corkcicle Classic Wine Chiller; Cuisinart SmartStick Immersion Hand Blender; and Oster Wine Opener with Chiller
  • Watches: Timex Kids' My First Outdoor Black Fast Wrap Velcro Strap Watch; XOXO Women's Rhinestone Accent Gold-Tone Bracelet Watch; and Invicta Men's Pro Diver Collection Silver-Tone Watch
  • Jewelry: "You Hold My Heart Forever" Heart Pendant Necklace; "A Mother Holds Her Childs Hand For A Short While and Their Hearts Forever" Heart Pendant Necklace; and "My Sister My Friend" Open Circle Pendant Necklace
  • Clothing: Levi's Men's 501 Jean; Levi's Men's 505 Straight Fit Jean; and Levi's Men's 550 Relaxed Fit Jean
  • Shoes: UGG Australia Women's Classic Short Boot; Clarks Originals Men's Desert Boot; and TOMS Women's Canvas Slip-On
  • Beauty: HSI The Styler Ceramic Tourmaline Ionic Flat Iron Hair Straightener; Set of 10 Nail Tape Stripe Decoration Sticker Hologram; and SHANY Professional 13-Piece Cosmetic Brush Set with Pouch
  • Health & Personal Care: Panasonic Vortex Nose and Facial Hair Trimmer; Braun Series Pulsonic Shaver System; and Philips Norelco SensoTouch 2D Electric Razor
  • Tools & Home Improvement: Nest Thermostat; Streamlight Nano Light Miniature Keychain LED Flashlight; and DEWALT 18-Volt Drill/Driver Kit
  • Automotive: Swiss+Tech Micro-Max 19-in-1 Keychain; Battery Tender Junior 12V Battery Charger; and Reindeer Car Costume
  • Grocery: Donut Shop K-Cup Packs; Unique Sampler K-Cup Portion Pack; and Ekobrew Cup
  • Wine: 2010 Pink Floyd The Dark Side of the Moon Cabernet Sauvignon; 2010 Rolling Stones Forty Licks Merlot; and 2011 Parducci Small Lot Blend Pinot Noir

About Amazon.com

Amazon.com, Inc. (NASDAQ: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth’s Biggest Selection. Amazon.com, Inc. seeks to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Amazon.com and other sellers offer millions of unique new, refurbished and used items in categories such as Books; Movies, Music & Games; Digital Downloads; Electronics & Computers; Home & Garden; Toys, Kids & Baby; Grocery; Apparel, Shoes & Jewelry; Health & Beauty; Sports & Outdoors; and Tools, Auto & Industrial. Amazon Web Services provides Amazon’s developer customers with access to in-the-cloud infrastructure services based on Amazon’s own back-end technology platform, which developers can use to enable virtually any type of business. Kindle Paperwhite is the most-advanced e-reader ever constructed with 62% more pixels and 25% increased contrast, a patented built-in front light for reading in all lighting conditions, extra-long battery life, and a thin and light design. The new latest generation Kindle, the lightest and smallest Kindle, now features new, improved fonts and faster page turns. Kindle Fire HD features a stunning custom high-definition display, exclusive Dolby audio with dual stereo speakers, high-end, laptop-grade Wi-Fi with dual-band support, dual-antennas and MIMO for faster streaming and downloads, enough storage for HD content, and the latest generation processor and graphics engine—and it is available in two display sizes—7” and 8.9”. The large-screen Kindle Fire HD is also available with 4G wireless, and comes with a groundbreaking $49.99 introductory 4G LTE data package. The all-new Kindle Fire features a 20% faster processor, 40% faster performance, twice the memory, and longer battery life.

Amazon and its affiliates operate websites, including www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.co.jp, www.amazon.fr, www.amazon.ca, www.amazon.cn, www.amazon.it, www.amazon.es and www.amazon.com.br. As used herein, “Amazon.com,” “we,” “our” and similar terms include Amazon.com, Inc., and its subsidiaries, unless the context indicates otherwise.

Forward-Looking Statements

This announcement contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Actual results may differ significantly from management's expectations. These forward-looking statements involve risks and uncertainties that include, among others, risks related to competition, management of growth, new products, services and technologies, potential fluctuations in operating results, international expansion, outcomes of legal proceedings and claims, fulfillment center optimization, seasonality, commercial agreements, acquisitions and strategic transactions, foreign exchange rates, system interruption, inventory, government regulation and taxation, payments and fraud. More information about factors that potentially could affect Amazon.com's financial results is included in Amazon.com's filings with the Securities and Exchange Commission, including its most recent Annual Report on Form 10-K and subsequent filings.

More Stories By Business Wire

Copyright © 2009 Business Wire. All rights reserved. Republication or redistribution of Business Wire content is expressly prohibited without the prior written consent of Business Wire. Business Wire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
Dave will share his insights on how Internet of Things for Enterprises are transforming and making more productive and efficient operations and maintenance (O&M) procedures in the cleantech industry and beyond. Speaker Bio: Dave Landa is chief operating officer of Cybozu Corp (kintone US). Based in the San Francisco Bay Area, Dave has been on the forefront of the Cloud revolution driving strategic business development on the executive teams of multiple leading Software as a Services (SaaS) application providers dating back to 2004. Cybozu's kintone.com is a leading global BYOA (Build Your O...
From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging. In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax. Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...
SYS-CON Events announced today that B2Cloud, a provider of enterprise resource planning software, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. B2cloud develops the software you need. They have the ideal tools to help you work with your clients. B2Cloud’s main solutions include AGIS – ERP, CLOHC, AGIS – Invoice, and IZUM
How is unified communications transforming the way businesses operate? In his session at WebRTC Summit, Arvind Rangarajan, Director of Product Marketing at BroadSoft, will discuss how to extend unified communications experience outside the enterprise through WebRTC. He will also review use cases across different industry verticals. Arvind Rangarajan is Director, Product Marketing at BroadSoft. He has over 19 years of experience in the telecommunications industry in various roles such as Software Development, Product Management and Product Marketing, applied across Wireless, Unified Communic...
The IoT Bootcamp is coming to Cloud Expo | @ThingsExpo on June 9-10 at the Javits Center in New York. Instructor. Registration is now available at http://iotbootcamp.sys-con.com/ Instructor Janakiram MSV previously taught the famously successful Multi-Cloud Bootcamp at Cloud Expo | @ThingsExpo in November in Santa Clara. Now he is expanding the focus to Janakiram is the founder and CTO of Get Cloud Ready Consulting, a niche Cloud Migration and Cloud Operations firm that recently got acquired by Aditi Technologies. He is a Microsoft Regional Director for Hyderabad, India, and one of the f...
The 17th International Cloud Expo has announced that its Call for Papers is open. 17th International Cloud Expo, to be held November 3-5, 2015, at the Santa Clara Convention Center in Santa Clara, CA, brings together Cloud Computing, APM, APIs, Microservices, Security, Big Data, Internet of Things, DevOps and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal today!
As Marc Andreessen says software is eating the world. Everything is rapidly moving toward being software-defined – from our phones and cars through our washing machines to the datacenter. However, there are larger challenges when implementing software defined on a larger scale - when building software defined infrastructure. In his session at 16th Cloud Expo, Boyan Ivanov, CEO of StorPool, will provide some practical insights on what, how and why when implementing "software-defined" in the datacenter.
SYS-CON Events announced today that MangoApps will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY., and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. MangoApps provides private all-in-one social intranets allowing workers to securely collaborate from anywhere in the world and from any device. Social, mobile, and easy to use. MangoApps has been named a "Market Leader" by Ovum Research and a "Cool Vendor" by Gartner...
SYS-CON Media announced today that @ThingsExpo Blog launched with 7,788 original stories. @ThingsExpo Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @ThingsExpo Blog can be bookmarked. The Internet of Things (IoT) is the most profound change in personal and enterprise IT since the creation of the Worldwide Web more than 20 years ago.
The world's leading Cloud event, Cloud Expo has launched Microservices Journal on the SYS-CON.com portal, featuring over 19,000 original articles, news stories, features, and blog entries. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. Microservices Journal offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Follow new article posts on Twitter at @MicroservicesE
SYS-CON Events announced today that robomq.io will exhibit at SYS-CON's @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. robomq.io is an interoperable and composable platform that connects any device to any application. It helps systems integrators and the solution providers build new and innovative products and service for industries requiring monitoring or intelligence from devices and sensors.
Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch of Docker's initial release in March of 2013, interest was revved up several notches. Then late last...
Wearable technology was dominant at this year’s International Consumer Electronics Show (CES) , and MWC was no exception to this trend. New versions of favorites, such as the Samsung Gear (three new products were released: the Gear 2, the Gear 2 Neo and the Gear Fit), shared the limelight with new wearables like Pebble Time Steel (the new premium version of the company’s previously released smartwatch) and the LG Watch Urbane. The most dramatic difference at MWC was an emphasis on presenting wearables as fashion accessories and moving away from the original clunky technology associated with t...
SYS-CON Events announced today that Litmus Automation will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Litmus Automation’s vision is to provide a solution for companies that are in a rush to embrace the disruptive Internet of Things technology and leverage it for real business challenges. Litmus Automation simplifies the complexity of connected devices applications with Loop, a secure and scalable cloud platform.
While not quite mainstream yet, WebRTC is starting to gain ground with Carriers, Enterprises and Independent Software Vendors (ISV’s) alike. WebRTC makes it easy for developers to add audio and video communications into their applications by using Web browsers as their platform. But like any market, every customer engagement has unique requirements, as well as constraints. And of course, one size does not fit all. In her session at WebRTC Summit, Dr. Natasha Tamaskar, Vice President, Head of Cloud and Mobile Strategy at GENBAND, will explore what is needed to take a real time communications ...
In 2015, 4.9 billion connected "things" will be in use. By 2020, Gartner forecasts this amount to be 25 billion, a 410 percent increase in just five years. How will businesses handle this rapid growth of data? Hadoop will continue to improve its technology to meet business demands, by enabling businesses to access/analyze data in real time, when and where they need it. Cloudera's Chief Technologist, Eli Collins, will discuss how Big Data is keeping up with today's data demands and how in the future, data and analytics will be pervasive, embedded into every workflow, application and infra...
So I guess we’ve officially entered a new era of lean and mean. I say this with the announcement of Ubuntu Snappy Core, “designed for lightweight cloud container hosts running Docker and for smart devices,” according to Canonical. “Snappy Ubuntu Core is the smallest Ubuntu available, designed for security and efficiency in devices or on the cloud.” This first version of Snappy Ubuntu Core features secure app containment and Docker 1.6 (1.5 in main release), is available on public clouds, and for ARM and x86 devices on several IoT boards. It’s a Trend! This announcement comes just as...
IoT is still a vague buzzword for many people. In his session at @ThingsExpo, Mike Kavis, Vice President & Principal Cloud Architect at Cloud Technology Partners, discussed the business value of IoT that goes far beyond the general public's perception that IoT is all about wearables and home consumer services. He also discussed how IoT is perceived by investors and how venture capitalist access this space. Other topics discussed were barriers to success, what is new, what is old, and what the future may hold. Mike Kavis is Vice President & Principal Cloud Architect at Cloud Technology Pa...
Buzzword alert: Microservices and IoT at a DevOps conference? What could possibly go wrong? Join this panel of experts as they peel away the buzz and discuss the important architectural principles behind implementing IoT solutions for the enterprise. As remote IoT devices and sensors become increasingly intelligent, they become part of our distributed cloud environment, and we must architect and code accordingly. At the very least, you’ll have no problem filling in your buzzword bingo cards.
SYS-CON Events announced today that CodeFutures, a leading supplier of database performance tools, has been named a “Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. CodeFutures is an independent software vendor focused on providing tools that deliver database performance tools that increase productivity during database development and increase database performance and scalability during production.