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Brightlink Chooses Net Optics Director Pro to Raise Performance Levels

Voice and VoIP Provider Relies on Director Pro for Precision Call Monitoring and Diagnostics

Net Optics on Monday announced that its Director Pro™, advanced Network Packet Broker (NPB) and Monitoring Access Switch was chosen by Brightlink Communications, to help manage soaring bandwidth demands and maintain consistently high Quality of Service (QoS) - a key determinant of customer satisfaction and market success.

"Net Optics Director Pro allows us to pull only the data that is critical to understanding call flows and providing network operations team what it needs for trouble shooting," said Joe White, VP of Operations, Brightlink Communications. "By 'peeling' off the signaling only, we are able to monitor 100% of all calls in the network and reduce the bandwidth hitting the monitor from 20Gbps to 1."

Brightlink Communications processes 7.5 to 8 billion voice minutes per year and monitors all of it, at all times. The company turned to Net Optics Director Pro because it needed a robust solution to handle the demands of soaring Internet and IP data. Director Pro enables Brightlink to filter signaling information from its network and send it directly to monitoring resources without having to send RTP streams, which would consume far more costly bandwidth and resources.

Another major advantage is Director Pro's ability to filter by specific network, allowing Brightlink to monitor calls from a certain carrier or customer by deploying Deep Packet Inspection (DPI) for a high degree of granularity and specificity. Using DPI, Director Pro can filter for desired IP information and send only that data to the monitoring tool for examination.

"Now we can customize and shape the information being monitored to an unrivaled degree -- as opposed to looking at all packets all of the time, we can now drill down to specific customers and regions of the country efficiently," said White. "That gives us the best value for our tool investment. We're already seeing the wisdom of our choice across the entire organization. Our call monitoring solution relies on Director Pro, which gives us unprecedented flexibility for segmenting and shaping the data that we monitor from our customers both over the Internet, our own advanced IP backbone and our IP peering network."

More Stories By Elizabeth White

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