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IssueTrak Version 9.8 With New Security Features

Enhancements Allow Users to Customize Security Levels

VIRGINIA BEACH, VA -- (Marketwired) -- 06/04/14 -- IssueTrak, a global leader in providing software for tracking issues associated with strategic business processes, today announces the release of IssueTrak Version 9.8, which includes newly added and enhanced security features that enhance protection against the majority of commonly known security vulnerabilities common among web-based applications.

In today's ever-changing and dynamically challenging IT world, where data security remains a top priority for companies, the convenience and accessibility that modern browser-based applications provide can also attract the attention of professional 'hackers' using sophisticated attacks and with malicious intent.

To address these threats, IssueTrak has added several new security features, including a new "Security Options" page that lets users decide the extent to which they wish to 'lock down' their IssueTrak system against potential risks. The benefit is to make it much more difficult for professional hackers to mount attacks.

Specifically, users can choose to Disable Form Caching functionality within their site to prevent the possibility of hackers accessing caching form field values within a customer's IssueTrak site, and multiple users who access IssueTrak using a shared workstation from seeing cached form fields entered by other users who use that workstation. Users can Activate Click-jacking Security Measures designed to minimize the possibility of hackers executing "Click-jacking" attacks. Finally, to help prevent hackers from executing Cross-site Request Forgery attacks, users can Activate CSFR Security Measures.

Also included in 9.8 are enhancements that improve performance, error handling, and centralized logging for Incoming Email Module (IEM) and Active Directory (AD), as well as new Type Ahead searching in the Billing Module.

"As a business partner, we value our customers' data and security, and continue to proactively ensure that IssueTrak can protect their business operations," said Hank Luhring, CEO, IssueTrak, Inc. "The latest security features and enhancements to IssueTrak give customers the power to customize the security of their IssueTrak site in ways that best fit their business needs."

Demo, Upgrade Files and Instructions
Customers wanting to explore the latest IssueTrak release can arrange an instant test drive or guided tour by contacting IssueTrak at

Pricing, Licensing and Availability
Version 9.8 is available now directly from IssueTrak. Pricing for the IssueTrak system is based on the number of licensed users required and the type of solution needed -- cloud-based or on-premises solutions that can be purchased or leased. For existing IssueTrak customers, free software upgrades are available to those on the Maintenance Plus program. Additional product information is available at

About IssueTrak
Based in Virginia Beach, Va., IssueTrak is a leading provider of software and issue tracking systems for creating, updating, and resolving strategic business processes. First released in 2000, its signature software package has become a robust platform for internal and external customer service and support, IT help desk, workflow and process management, and issue tracking. The company has won numerous industry awards, including Small Business of the Year, multiple Inc. 500/5000 placements, and is three-time winner of the Inside Business 'Best Place to Work' awards. The company is a Microsoft Silver Partner. For more information, visit

For more information, contact:
Lisa Strack
Marketing Director
Email Contact

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