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Release Management Authors: Liz McMillan, Lori MacVittie, Gilad Parann-Nissany, Carmen Gonzalez, Mark R. Hinkle

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Spanning Delivers the Ultimate Safety Net for Google Apps and Salesforce.com Data Loss

Spanning Cloud Apps today made two significant moves to advance its position as the most trusted provider of SaaS data backup and recovery. The company released a major update to Spanning Backup for Salesforce, the first backup and recovery product to be delivered directly through the Salesforce user interface. The release includes a new, on-page Salesforce data restore that makes it easy for end users to quickly and easily compare and recover previous versions of Salesforce data objects, such as Accounts, Opportunities and Contacts.

In addition, Spanning launched the Google Apps 100% Restore Guarantee. Through the offer, the company guarantees customers who use Spanning Backup for Google Apps to back up their data will be able to restore lost data back to its original state 100 percent of the time or they will receive ten times their money back for each failed restore operation for that user account. This is the first data restore guarantee of its kind offered for cloud application (or SaaS) data and demonstrates the company’s commitment to delivering the highest standards for backup and recovery in the industry.

“SaaS applications provide users with reduced cost, increased flexibility and higher business productivity,” said Jeff Erramouspe, CEO of Spanning Cloud Apps. “Nothing disrupts productivity more than data loss events, which happen far more often than most companies realize. Spanning is committed to maintaining productivity by ensuring that lost data is restored quickly and accurately by the end user without the need for IT intervention. Losing data is something that Spanning customers don’t need to worry about when using Google Apps or Salesforce.”

Spanning Backup for Salesforce

For more than 100,000 organizations, Salesforce data – customer details, sales, marketing and financials – is their lifeblood, and the risk of data loss is real. Individual records and fields can be mistakenly overwritten, maliciously destroyed or corrupted. When information in a record is lost, end users must contact an administrator to use an optionally configured field history report or attempt to find and restore the specific record from a local, weekly export. Recovery alternatives provided through Salesforce are costly and time-consuming.

Spanning Backup for Salesforce is the first and only backup product to provide granular, on-page restore of Salesforce data from any point in time. End users initiate the restore process by simply clicking the “Restore” button within a record and then comparing and selecting individual fields to restore within object records, such as phone numbers, activity logs or attachments. This simple process requires no training for the user and is completed more quickly and more accurately than any other available methods. Spanning Backup for Salesforce also uniquely enforces field-level security, ensuring that users only see and restore data they are authorized to edit.

“One of the main reasons we switched to Spanning from a competitive product was transparency,” said Arne Plum, Business and Data Application Specialist at VIF International Education, the leading provider of global education programs for K-12 schools and a user of Spanning Backup for Google Apps and Spanning Backup for Salesforce. “With Spanning’s granular status reporting, we know exactly what was backed up at each point in time and trust that anything successfully backed up can be restored. We are excited to see Spanning’s focus on accurate restore extend to their Salesforce product and are impressed with the ease of use of the new field-level compare-and-restore.”

Spanning 100% Restore Guarantee

The Spanning 100% Restore Guarantee is based on the premise that if Google Apps data can be backed up, customers should be able to accurately and completely restore it. If not, Spanning will refund the customer 10 times the money paid for that user account for each failed restore operation. The company’s product, Spanning Backup for Google Apps, offers unprecedented restore capabilities. The product’s proactive status reporting ensures that customers are alerted if any data is not properly backed up on a daily basis. This helps to ensure that all files are protected and always available if ever a data loss event occurs.

“The potential for data loss with cloud applications is as real and prevalent as it is with on-premise applications,” said Jason Buffington, Senior Analyst at Enterprise Strategy Group. “When considering the protection of cloud data, organizations must think beyond backup and evaluate vendors on the accuracy with which they restore lost data in the easiest way possible. Spanning’s laser focus on this, and its willingness to guarantee it, sets the company apart.”

Pricing and Availability

The update for Spanning Backup for Salesforce is available to customers now in the Salesforce AppExchange as a free 14-day trial or for purchase with a $30 per-user, per-year subscription with unlimited storage.

Spanning Backup for Google Apps is available for a free 14-day trial or for purchase with a $40 per-user, per-year subscription and unlimited storage.

About Spanning Cloud Apps, Inc.

Spanning, the leading provider of backup and recovery for SaaS applications, helps organizations to protect and manage their information in the cloud. The company provides powerful, enterprise-class data protection for Google Apps and Salesforce.com. Spanning Backup is the most reliable and trusted cloud-to-cloud backup solution available. Learn more at http://www.spanning.com.

Try Spanning Backup with a 14-day free trial or request a demo. Follow Spanning on Twitter @SpanningBackup, on LinkedIn, and Google+ to stay up-to-date on SaaS backup and recovery.

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