|By Suresh Sambandam||
|June 18, 2014 08:51 AM EDT||
As you are reading this, KiSSFLOW‘s payment handling mechanism has been completely moved out of Google Wallet.
KiSSFLOW, from day one has been a product that was built keeping Google Apps Users in mind and we consciously decided to use Google technologies all-out. We use Google App Engine, Google Cloud Storage, Google Big Query, Google Cloud SQL and just about every Google Cloud technology that is out there. We are extremely happy with Google’s Cloud Services and Support. But one product has been a pain for us for a while now – Google Wallet.
When Google started moving away from Google Checkout to the new Wallet a couple of years back it seemed the most obvious choice for us. Firstly it was a Google product and since all our customers were Google Apps users we thought it would reduce any friction that might arise in the paying step. Secondly wallet seemed to be brimming with promises back then, Google had gone all out to build something that was better than checkout and we thought that it will be generic and that there will be a lot of new features coming into it. We knew we were taking a gamble but the odds, we thought, were in our favour. Also wallet was the cheapest payment gateway around – super important if you are a startup.
Ouch!!! Over the last two years, our engineers, our sales team, our accounting team and our support team have come back to us over and over again with a number of issues and limitations that made us realize that Wallet was not the right choice. Wallet over the last two years seemed to be shifting from a generic payment services, that we thought it was, to being a payment gateway that is inclined mainly towards mobile app developers. Now we are not mobile developers and we don’t know how green the grass is in the other side of the fence but we sure know as SaaS ISVs we were left in the lurch.
Sales Complained: Sales’ biggest requirement was a self service system to initiate and terminate trial accounts, generate Discount Coupons, change subscriptions, and to manually update card details. When customers wanted to buy some more licences they would be expected to key in their credit card details afresh as, to wallet this was a new purchase. The entire PG offering was so limited that the onus of implementing a better system to actually handle subscriptions fell on Engineering.
Engineering Complained: Engineering knew that Wallet was just a payment gateway service and not a recurring billing solution, and hence it had to build a layer on top of Google Wallet for the kind of features required for a SaaS product. However whatever subscription based billing capabilities that Google Wallet offered just was not good enough. At the technical level, there were just two callbacks, success and cancel. No callback APIs for things such as inadequate funds on card, card expiry, transaction failure etc. We had to write most of the recurring billing code, notifications and error handling ourselves. The APIs were so shallow that we could not even perform a subscription cancellation.
Accounting complained: Firstly there was no integrated dashboard that Google Wallet offered to track the subscription status of the various customers. There was no notification to either the customer or the accounting team about expiry of cards, inadequacy of funds, or failure of the payment process. And of course, Google Wallet accumulated all our earnings and transferred it at a go, the frequency of repatriation was once a month even if accumulated value exceed $10,000.
You might now rationale that all our complains so far do not strictly fall under the inadequacies of a payment gateway service provider. Agreed. But more than anything else our single biggest problem was that of reliability. Our users kept getting “Technical error. Could not process payment at this time. Please try again later” messages, the last thing you would want.
As a SaaS company you would know that the actual point of sales had to be the most easiest and most reliable system to work with. Sales, Support, and Engineering do a hard job of getting a trial user to onboard and you really wouldn’t want everything else to go well and realize that right at the moment of purchase your customer was stumped and could not pay because of the payment gateway service.
We were in a situation. We needed better functionality, but more than that we needed reliability. And so we decided to move. We looked at various PG services and also looked at various subscription payment systems like Chargify, ChargeBee, Recurly etc.
We took the plunge and moved to ChargeBee for recurring billing and Stripe to process payments. And it has been wonderful after that. In addition to solving the problems of reliability, we got a whole goodie bag of extra features from ChargeBee, that are very SaaS focused. Engineering was happy, they could dump most of the extra payment handling code, and get back to improving our core product. The APIs provided by ChargeBee was clean precise, reliable and helped in complete automation of payment related code in the product. Sales was happy, Discount Coupons could easily be generated, card details could be requested, and trial accounts could be automatically upgraded without engineering help. Accounts was happy as subscriptions could be manually marked as paid, and offline payments could be transparently and uniformly tracked. Of course repatriation was happening once in 2 days. Above all, our customers and hence support was happy. The number of PG related problems dropped drastically, notifications were instant, automatic and kept all stakeholders informed of events, and it was a breeze.
- a payment processing solution like Stripe /Braintree provides components for recurring billing, but you still need to keep building on top of it.
- a recurring billing service that provides sophisticated layer on top of a payment gateway can save you precious hours for features required by sales, accounting & support.
- building it internally is also an option, but you need to have enough bandwidth of developer & management to improve your billing system to keep up with your startup’s growing needs.
We weighed the options of build vs buy – ditched build and we went with ChargeBee + Stripe as our SaaS recurring billing solution.
Full Disclosure: Suresh Sambandam, Our CEO, is an advisor to ChargeBee.Image source: http://iluminisme.wordpress.com/
The post Sadly, we are leaving Google Wallet appeared first on .
GENBAND has announced that SageNet is leveraging the Nuvia platform to deliver Unified Communications as a Service (UCaaS) to its large base of retail and enterprise customers. Nuvia’s cloud-based solution provides SageNet’s customers with a full suite of business communications and collaboration tools. Two large national SageNet retail customers have recently signed up to deploy the Nuvia platform and the company will continue to sell the service to new and existing customers. Nuvia’s capabilities include HD voice, video, multimedia messaging, mobility, conferencing, Web collaboration, deskt...
Mar. 29, 2015 01:00 AM EDT Reads: 1,434
The WebRTC Summit 2014 New York, to be held June 9-11, 2015, at the Javits Center in New York, NY, announces that its Call for Papers is open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 16th International Cloud Expo, @ThingsExpo, Big Data Expo, and DevOps Summit.
Mar. 28, 2015 11:00 PM EDT Reads: 1,522
SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched. @WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. @WebRTCSummit Blog can be bookmarked ▸ Here @WebRTCSummit conference site can be bookmarked ▸ Here
Mar. 28, 2015 08:00 PM EDT Reads: 1,770
SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborate. Cisco and our partners are building the platform for the Internet of Everything by connecting the...
Mar. 28, 2015 07:00 PM EDT Reads: 5,174
Temasys has announced senior management additions to its team. Joining are David Holloway as Vice President of Commercial and Nadine Yap as Vice President of Product. Over the past 12 months Temasys has doubled in size as it adds new customers and expands the development of its Skylink platform. Skylink leads the charge to move WebRTC, traditionally seen as a desktop, browser based technology, to become a ubiquitous web communications technology on web and mobile, as well as Internet of Things compatible devices.
Mar. 28, 2015 06:00 PM EDT Reads: 1,802
SYS-CON Events announced today that robomq.io will exhibit at SYS-CON's @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. robomq.io is an interoperable and composable platform that connects any device to any application. It helps systems integrators and the solution providers build new and innovative products and service for industries requiring monitoring or intelligence from devices and sensors.
Mar. 28, 2015 06:00 PM EDT Reads: 1,444
Wearable technology was dominant at this year’s International Consumer Electronics Show (CES) , and MWC was no exception to this trend. New versions of favorites, such as the Samsung Gear (three new products were released: the Gear 2, the Gear 2 Neo and the Gear Fit), shared the limelight with new wearables like Pebble Time Steel (the new premium version of the company’s previously released smartwatch) and the LG Watch Urbane. The most dramatic difference at MWC was an emphasis on presenting wearables as fashion accessories and moving away from the original clunky technology associated with t...
Mar. 28, 2015 06:00 PM EDT Reads: 1,333
SYS-CON Events announced today that Akana, formerly SOA Software, has been named “Bronze Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. Akana’s comprehensive suite of API Management, API Security, Integrated SOA Governance, and Cloud Integration solutions helps businesses accelerate digital transformation by securely extending their reach across multiple channels – mobile, cloud and Internet of Things. Akana enables enterprises to share data as APIs, connect and integrate applications, drive part...
Mar. 28, 2015 04:15 PM EDT Reads: 1,515
Docker is an excellent platform for organizations interested in running microservices. It offers portability and consistency between development and production environments, quick provisioning times, and a simple way to isolate services. In his session at DevOps Summit at 16th Cloud Expo, Shannon Williams, co-founder of Rancher Labs, will walk through these and other benefits of using Docker to run microservices, and provide an overview of RancherOS, a minimalist distribution of Linux designed expressly to run Docker. He will also discuss Rancher, an orchestration and service discovery platf...
Mar. 28, 2015 04:15 PM EDT Reads: 2,408
SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes for use cases across the industrial, enterprise, and consumer segments.
Mar. 28, 2015 03:30 PM EDT Reads: 2,151
SYS-CON Events announced today that Solgenia will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY, and the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. Solgenia is the global market leader in Cloud Collaboration and Cloud Infrastructure software solutions. Designed to “Bridge the Gap” between Personal and Professional Social, Mobile and Cloud user experiences, our solutions help large and medium-sized organizations dr...
Mar. 28, 2015 03:00 PM EDT Reads: 2,764
SYS-CON Events announced today that Liaison Technologies, a leading provider of data management and integration cloud services and solutions, has been named "Silver Sponsor" of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York, NY. Liaison Technologies is a recognized market leader in providing cloud-enabled data integration and data management solutions to break down complex information barriers, enabling enterprises to make smarter decisions, faster.
Mar. 28, 2015 03:00 PM EDT Reads: 3,418
Cloud is not a commodity. And no matter what you call it, computing doesn’t come out of the sky. It comes from physical hardware inside brick and mortar facilities connected by hundreds of miles of networking cable. And no two clouds are built the same way. SoftLayer gives you the highest performing cloud infrastructure available. One platform that takes data centers around the world that are full of the widest range of cloud computing options, and then integrates and automates everything. Join SoftLayer on June 9 at 16th Cloud Expo to learn about IBM Cloud's SoftLayer platform, explore se...
Mar. 28, 2015 02:00 PM EDT Reads: 1,613
@ThingsExpo has been named the Top 5 Most Influential M2M Brand by Onalytica in the ‘Machine to Machine: Top 100 Influencers and Brands.' Onalytica analyzed the online debate on M2M by looking at over 85,000 tweets to provide the most influential individuals and brands that drive the discussion. According to Onalytica the "analysis showed a very engaged community with a lot of interactive tweets. The M2M discussion seems to be more fragmented and driven by some of the major brands present in the M2M space. This really allows some room for influential individuals to create more high value inter...
Mar. 28, 2015 12:45 PM EDT Reads: 4,631
The world's leading Cloud event, Cloud Expo has launched Microservices Journal on the SYS-CON.com portal, featuring over 19,000 original articles, news stories, features, and blog entries. DevOps Journal is focused on this critical enterprise IT topic in the world of cloud computing. Microservices Journal offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication. Follow new article posts on Twitter at @MicroservicesE
Mar. 28, 2015 12:00 PM EDT Reads: 1,409
SYS-CON Events announced today the IoT Bootcamp – Jumpstart Your IoT Strategy, being held June 9–10, 2015, in conjunction with 16th Cloud Expo and Internet of @ThingsExpo at the Javits Center in New York City. This is your chance to jumpstart your IoT strategy. Combined with real-world scenarios and use cases, the IoT Bootcamp is not just based on presentations but includes hands-on demos and walkthroughs. We will introduce you to a variety of Do-It-Yourself IoT platforms including Arduino, Raspberry Pi, BeagleBone, Spark and Intel Edison. You will also get an overview of cloud technologies s...
Mar. 28, 2015 11:00 AM EDT Reads: 2,033
SYS-CON Events announced today that SafeLogic has been named “Bag Sponsor” of SYS-CON's 16th International Cloud Expo® New York, which will take place June 9-11, 2015, at the Javits Center in New York City, NY. SafeLogic provides security products for applications in mobile and server/appliance environments. SafeLogic’s flagship product CryptoComply is a FIPS 140-2 validated cryptographic engine designed to secure data on servers, workstations, appliances, mobile devices, and in the Cloud.
Mar. 28, 2015 11:00 AM EDT Reads: 1,378
Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch of Docker's initial release in March of 2013, interest was revved up several notches. Then late last...
Mar. 28, 2015 09:15 AM EDT Reads: 2,193
SOA Software has changed its name to Akana. With roots in Web Services and SOA Governance, Akana has established itself as a leader in API Management and is expanding into cloud integration as an alternative to the traditional heavyweight enterprise service bus (ESB). The company recently announced that it achieved more than 90% year-over-year growth. As Akana, the company now addresses the evolution and diversification of SOA, unifying security, management, and DevOps across SOA, APIs, microservices, and more.
Mar. 28, 2015 08:30 AM EDT Reads: 2,024
After making a doctor’s appointment via your mobile device, you receive a calendar invite. The day of your appointment, you get a reminder with the doctor’s location and contact information. As you enter the doctor’s exam room, the medical team is equipped with the latest tablet containing your medical history – he or she makes real time updates to your medical file. At the end of your visit, you receive an electronic prescription to your preferred pharmacy and can schedule your next appointment.
Mar. 28, 2015 08:00 AM EDT Reads: 634