Welcome!

Release Management Authors: Pat Romanski, Elizabeth White, David H Deans, Liz McMillan, Jnan Dash

Related Topics: @CloudExpo, Microservices Expo, @DevOpsSummit

@CloudExpo: Blog Feed Post

Cloud Monitoring Lessons Learned from Outages | @CloudExpo #Cloud #APM #Monitoring

According to this year’s Internet Trends Report, the cloud is steadily expanding & companies are spending more on these services

Cloud Monitoring Lessons Learned from Outages
By Dawn Parzych

According to this year’s Internet Trends Report, the cloud is steadily expanding and companies are spending more on these services. Businesses are opting to use these third-party services rather than build their own internal tool because they are often easier and less expensive to deploy.  There’s no need to assign IT resources and purchase necessary hardware to deploy a new software solution, so the business unit can sign a contract and start using a solution almost immediately.

What surprised me most from the report was the breakdown of the number of cloud services used by each department. Coming in at the top of that list was marketing, with an average of 91 cloud services.

Our marketing team certainly uses a fair share of cloud services but the number isn’t anywhere close to 91 number. Regardless of the actual quantity, though, if one of our providers were to experience an outage, our technology would be affected as well.

It’s important to remember that although service level agreements (SLAs) are likely in place, unexpected outages may occur. Today’s applications are incredibly complex and even though many tasks are automated in an attempt to eliminate human error, outages are still inevitable.

On July 25, Marketo experienced a large outage due to a failure to renew their domain name. DNS is often the culprit when a website experiences an outage, and this isn’t the first time a company failed to renew a domain. Companies including MicrosoftFourSquare, and The Dallas Cowboys have all experienced the same issue.

Companies often go through a post-mortem process to determine what went wrong and what can be done to prevent similar incidents from occurring again. Learning from past experiences is important, and that philosophy applies to the consumers of cloud services as much as the vendors.

What can we as consumers do when cloud services we rely on go down? First: recognize that outages will occur. No site is infallible; every application or service you use will likely experience an outage at some point. Second: show some empathy. While it may feel good to complain and express your frustration on social media, that doesn’t actually get things resolved any faster. It’s reaffirming to see #hugops posts on Twitter as a show of support and empathy for companies dealing with disaster.

Finally, put a cloud monitoring strategy in place. You are probably monitoring your infrastructure and internal applications already, but your SaaS applications should be monitored as well. This enables you to be notified of an outage or performance degradation immediately. It also provides a way to track your SLAs.

Once an incident has been resolved, there may still be residual effects that will influence the application for some time. While Marketo resolved their DNS issues on the same day as the outage, their performance did not return to ‘normal’ until two days later.

To learn more about building a cloud performance monitoring strategy, download our ebook, Using Digital Experience Monitoring for Cloud Performance Management.

The post Cloud Monitoring Lessons Learned from Outages appeared first on Catchpoint's Blog - Web Performance Monitoring.

Read the original blog entry...

More Stories By Mehdi Daoudi

Catchpoint radically transforms the way businesses manage, monitor, and test the performance of online applications. Truly understand and improve user experience with clear visibility into complex, distributed online systems.

Founded in 2008 by four DoubleClick / Google executives with a passion for speed, reliability and overall better online experiences, Catchpoint has now become the most innovative provider of web performance testing and monitoring solutions. We are a team with expertise in designing, building, operating, scaling and monitoring highly transactional Internet services used by thousands of companies and impacting the experience of millions of users. Catchpoint is funded by top-tier venture capital firm, Battery Ventures, which has invested in category leaders such as Akamai, Omniture (Adobe Systems), Optimizely, Tealium, BazaarVoice, Marketo and many more.

IoT & Smart Cities Stories
With 10 simultaneous tracks, keynotes, general sessions and targeted breakout classes, @CloudEXPO and DXWorldEXPO are two of the most important technology events of the year. Since its launch over eight years ago, @CloudEXPO and DXWorldEXPO have presented a rock star faculty as well as showcased hundreds of sponsors and exhibitors! In this blog post, we provide 7 tips on how, as part of our world-class faculty, you can deliver one of the most popular sessions at our events. But before reading...
René Bostic is the Technical VP of the IBM Cloud Unit in North America. Enjoying her career with IBM during the modern millennial technological era, she is an expert in cloud computing, DevOps and emerging cloud technologies such as Blockchain. Her strengths and core competencies include a proven record of accomplishments in consensus building at all levels to assess, plan, and implement enterprise and cloud computing solutions. René is a member of the Society of Women Engineers (SWE) and a m...
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.
Charles Araujo is an industry analyst, internationally recognized authority on the Digital Enterprise and author of The Quantum Age of IT: Why Everything You Know About IT is About to Change. As Principal Analyst with Intellyx, he writes, speaks and advises organizations on how to navigate through this time of disruption. He is also the founder of The Institute for Digital Transformation and a sought after keynote speaker. He has been a regular contributor to both InformationWeek and CIO Insight...
Bill Schmarzo, author of "Big Data: Understanding How Data Powers Big Business" and "Big Data MBA: Driving Business Strategies with Data Science" is responsible for guiding the technology strategy within Hitachi Vantara for IoT and Analytics. Bill brings a balanced business-technology approach that focuses on business outcomes to drive data, analytics and technology decisions that underpin an organization's digital transformation strategy.
DXWorldEXPO LLC, the producer of the world's most influential technology conferences and trade shows has announced the 22nd International CloudEXPO | DXWorldEXPO "Early Bird Registration" is now open. Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)
CloudEXPO New York 2018, colocated with DXWorldEXPO New York 2018 will be held November 11-13, 2018, in New York City and will bring together Cloud Computing, FinTech and Blockchain, Digital Transformation, Big Data, Internet of Things, DevOps, AI, Machine Learning and WebRTC to one location.
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform and how we integrate our thinking to solve complicated problems. In his session at 19th Cloud Expo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and sh...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
@DevOpsSummit at Cloud Expo, taking place November 12-13 in New York City, NY, is co-located with 22nd international CloudEXPO | first international DXWorldEXPO and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time t...