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RIAs Emerge to Deliver the Information Workplace of the Future

Forrester report finds Rich Internet Applications well suited for task-oriented workers engaging in complex, multistep processes

At the end of last year Forrester interviewed 13 vendor companies - including Adobe Systems,  Backbase, Curl, Cynergy Systems, EffectiveUI,  Esria, IBM, Laszlo Systems, Microsoft, Nexaweb  Technologies, Oracle, Roundarch, and SAP - for a report by Erica Driver and Ron Rogowski called 'RIAs Bring People-Centered Design To Information  Workplaces.'

RIAs, the report  found, are emerging as vehicles to enable the next generation of Information  Workplaces that are best suited for decision-makers and task-oriented workers who engage in complex, multistep processes - people who need seamless, individualized, and highly visual user experiences.

"While RIA technologies aren’t pervasive within enterprises today," the report concluded, "adoption will increase as Information and Knowledge Management  pros recognize the technologies’ value in creating Information Workplaces that are seamless, individualized, and visual."

The report also noted that better Information Workplaces don’t just make customers happier, they improve the quality of work life for employees because processes are simplified and people aren’t doing pointless, redundant work.

Plus, when service employees are better equipped to provide accurate answers to client queries, quickly turn around completed loan applications, or process an insurance claim in a timely fashion, it reduces the stress that irate customers can create. All of this leads to a better work environment where it’s possible to retain top talent.


More Stories By RIA News Desk

Ever since Google popularized a smarter, more responsive and interactive Web experience by using AJAX (Asynchronous JavaScript + XML) for its Google Maps & Gmail applications, SYS-CON's RIA News Desk has been covering every aspect of Rich Internet Applications and those creating and deploying them. If you have breaking RIA news, please send it to [email protected] to share your product and company news coverage with AJAXWorld readers.

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